The client manufactures and sells specific stationery items to retailers.

 

They have a very large customer base, ranging from large national chains to local corner stores.

 

Most orders are received via the customer service line, which is manned by a large team of customer service advisors.

 

The client wanted to supplement this by putting in place an outbound telephone sales team.

 

Because management time was at a premium, the normal recruitment method was to source people from local recruitment agencies.

 

Precept used their knowledge and experience of sales recruitment and of telemarketing to create, with the client, a detailed recruitment brief, which included

 

Precept then designed and placed a range of advertisements, targeted at different media, in order to maximise response rates.

 

Initial applications were screened from their application letters and curricula vitae.

 

Telephone interviews were then conducted by Precept and a long list produced for face to face interview.

 

The first face to face interviews were conducted by Precept and a final short list produced for the client.

 

 Only completely suitable applicants were presented to the client for interview. The client interviewed the final five candidates, and was able to fill the three positions available from within these five.

 

The client was able to recruit three highly skilled personnel, using significantly less management time than would normally have been the case, and achieved a saving of £5,000 compared to using recruitment consultants.